What is Smart AI Chatbot?

Surely you have visited a website, fanpage or software where when you need advice on a product/service, you will receive an immediate response. If you have ever encountered a similar situation, you may be “communicating” with an AI chatbot. So what is an AI chatbot? How does it work and is it really “smart” as rumored?

Let’s join Flash Cloud to better understand smart AI Chatbots, the real benefits they bring and how to use them!

1. What is an AI Chatbot?

An AI Chatbot is a computer program programmed to chat with people in a friendly, easy-to-understand language. Unlike a regular chatbot, which only answers you according to a pre-existing script, an AI chatbot is integrated with artificial intelligence to help them:

Read and understand the content of users (customers or people who need to learn about products/services).
Context analysis (AI will evaluate the user’s question, thereby providing the correct answer according to the user’s request).
Flexible response, like “communicating” with a consultant.

You can imagine AI chatbot as a “virtual assistant” that knows how to listen and give intelligent answers, not rigidly “stereotyped”.

2. How does AI chatbot work?

AI chatbot uses the following technologies:

Natural language processing (NLP): Helps the machine understand your question or request.
Machine Learning: Helps the chatbot improve its answers over time (artificial intelligence will collect reviews and comments from many different people to give the most appropriate and best answers).
Connecting real data: Can look up information from the internet, sales systems, business data, etc.

For example: You ask “Does the shop still have black shoes size 40.5?”, the AI chatbot system will not only give a ready answer, but also check data from the warehouse (the store currently has the product, store location, etc.) from there will give the most suitable answer for the user. Help users have more comprehensive information and identify the nearest store.

3. Benefits of smart AI chatbot

For businesses or sellers:

Consult and support customers 24/7 without having to have staff on Fanpage, Website, application.
Reduce workload, quickly identify customer needs.
Increase the ability to sell successfully thanks to fast and accurate response time to customer needs.

For users:

Receive answers immediately, no need to wait for staff on Page online.
Find information easily and quickly.
Feel modern Website, Fanpage, application, feel secure when using services or buying products.

4. In which fields are AI chatbot applications often used?

Currently, AI chatbots are being used widely and in many fields:

E-commerce: Product suggestions, answering questions, supporting orders.
Facebook Fanpage, Telegram, Twitch: Automatically reply to messages, record customer information or customer care.
Health: Schedule and make appointments, consult basic symptoms.
Education: Reminder of study schedules, self-study instructions, academic performance assessment,…
Internal business: Support employees to look up information, register for leave, monitor work progress,…

5. Can AI chatbots replace humans?

Can AI chatbots give quick and accurate answers to simple, common questions or questions that are repeated many times. But when users want to ask about the experience of using the service, the feeling of eating or asking complex questions, AI chatbots are not able to answer. So, don’t worry that AI chatbots will replace humans, but if you know how to apply AI chatbots to your work, it will help you increase your work efficiency in a surprising way.

6. If I don’t know anything about AI chatbots – So how do I use it?

You don’t need to be a technology expert to use AI chatbots. Currently, there are many platforms that help you create chatbots with simple drag and drop operations:

Harafunnel (for Facebook)
BotStar, ManyChat (multi-platform)
GPT chatbot via API (can be integrated into websites, apps)

Just create a list of questions that your customers are interested in, give the answers you want to your customers, then you have your own chatbot!

Conclusion

Smart AI chatbots are gradually becoming a powerful tool to help sellers and businesses save time, increase customer care efficiency and effectively improve professionalism.
Whether you are an online seller, a small shop owner or are learning about technology trends, knowing how to take advantage of AI chatbots will help you stay one step ahead of others. Making your business much more effective.